Return and Refund Policy

At Morrow Blaze, we are dedicated to ensuring your satisfaction with Our Products. This Return and Refund Policy is designed to make the process smooth and convenient for you, instilling confidence in your shopping experience.

1. Overview

This Return and Refund Policy is part of our Terms and Conditions and should be read in conjunction with our Privacy Policy and Shipping Policy. By making a purchase on MorrowBlaze.us, you agree to the terms outlined in this policy.

2. Return Eligibility

2.1 30-Day Return Window

Most items purchased from Morrow Blaze INC can be returned within 30 days of delivery for a full refund. The 30-day period starts from the day your item is delivered, as confirmed by our shipping carrier.

2.2 Condition of Returns

To qualify for a return, the item must:

• Be in the same condition as received.
• Be unused and in its original packaging.
• Be free from damage or excessive wear.
• Include all accessories, parts, and documentation.

2.3 Non-Returnable Items

Certain items cannot be returned, including:

• Custom or made-to-order Dog Houses.

For a complete list of non-returnable items, please refer to our Contact Us page.

3. Return Process

3.1 Initiating a Return

Contact us at support@morrowblaze.us or call +1 (774) 320-4408 within the 30-day window to begin the return process.

3.2 Packaging Your Return

Use the original packaging whenever possible. If unavailable, secure the item in a sturdy box with adequate protection. Include all original accessories and documentation.

3.3 Shipping Your Return

We provide a prepaid return shipping label. Attach the label securely to the package and drop it off at an authorized shipping carrier location.

3.4 Return Shipping Costs

Morrow Blaze INC covers return shipping costs for eligible items. If the return is due to our error (e.g., wrong item sent), return shipping will be fully covered.

4. Refund

4.1 Refund Process

After inspecting the returned item, we will process your refund and notify you via email. Refunds are issued to the original payment method used at checkout.

4.2 Refund Timeframe

Refunds typically process within 3–5 business days of receiving your return. Additional time may be required by your payment method provider.

4.3 Full Refunds

We provide full refunds, including the purchase price and applicable taxes, for eligible returns within the 30-day window.

4.4 Partial Refunds

Partial refunds may apply if:

• The item shows signs of wear or damage.
• Accessories or parts are missing.

5. Exchanges

To exchange an item, follow the return process and place a new order for the desired product through our online store for faster processing.

6. Damaged or Defective Items

6.1 Items Damaged in Transit

If your item is damaged during transit, contact us within 48 hours of delivery. We will arrange for a return and replacement at no additional cost.

6.2 Defective Items

If an item is defective, contact us within the 30-day window. We will provide a prepaid return label and either send a replacement or process a full refund.

7. Late or Missing Refund

If you haven’t received your refund within the specified timeframe:

• Check your bank or credit card statement.
• Contact your bank or card issuer, as processing times may vary.
  If the issue persists, contact us via our Contact Us page.

8. Gifts

If the item was marked as a gift during purchase, you will receive store credit equal to the returned item’s value.

9. Exceptions and Special Circumstances

9.1 Bulk Orders

For orders of five or more of the same item, contact our Customer Service team for specific return instructions.

9.2 Customized Items

Custom or personalized items are non-returnable unless defective.

9.3 Promotional Items

Promotional or bundled items may have unique return conditions. Refer to the promotion’s terms or our Contact Us page for details.

10. Customer Rights

This policy does not affect your statutory rights as a consumer.

11. Restocking Fees

We do not charge restocking fees for eligible returns within the 30-day window.

12. Customer Service Contact

For questions about returns or refunds, please contact:

• Email: support@morrowblaze.us
• Phone: +1 (774) 320-4408
• Address: 27120 Church Rd, Brooksville, FL 34602, USA
• Hours: Monday to Friday, 8:00 AM to 5:00 PM

For more contact options, visit our Contact Us page.

13. Policy Updates

We reserve the right to modify this policy at any time. Any changes will be posted on this page with the revision date. Changes will not apply to returns already in progress.

By shopping on MorrowBlaze.us, you agree to this Return and Refund Policy. For more details, please review our Privacy Policy and Terms and Conditions.