Return and Refund Policy

At Morrow Blaze, we prioritize your satisfaction. If you’re not fully happy with your purchase, we’re here to make the return and refund process as smooth and transparent as possible. This policy applies to all purchases made on Morrowblaze.us and aligns with your consumer rights, including the right of withdrawal.

1. Overview

This Return and Refund Policy is part of our Terms and Conditions and should be read alongside our Privacy Policy and Shipping Policy. By purchasing from MorrowBlaze.us, you agree to the terms outlined below.

2. Return Eligibility

2.1 Return Window

You may return eligible items within 30 days of receiving them. This period satisfies the minimum 14-day requirement for consumer returns. After 30 days, we unfortunately cannot offer a refund or exchange.

2.2 Right of Withdrawal

As a consumer, you have the right to withdraw from your purchase within 14 days of receiving your item, without needing to provide a reason.

To exercise this right, you can contact us by:

• Email: support@morrowblaze.us

• Phone: +1 (502) 584-0878

• Or by filling out the form available on our Contact Us page

2.3 Condition of Returned Items

To qualify for a refund, your item must be:

• In the same condition you received it

• Unused and in its original packaging

• Free from damage or excessive wear

• Complete with all accessories, manuals, and documentation

2.4 Non-Returnable Items

The following items are non-returnable:

• Customized 

• Personalized products

If you’re unsure whether your item is returnable, please contact our support team.

3. Return Instructions

3.1 How to Initiate a Return

To begin the return process:

• Email us at support@morrowblaze.us

• Or call us at +1 (502) 584-0878
  Be sure to include your order number, contact details, and reason for return.

3.2 Return Address

All returns must be sent to:

• 27120 Church Rd, Brooksville, FL 34602, USA

3.3 Packing Requirements

• Use the original packaging whenever possible.

• Securely pack the item to avoid damage during transit.

• Include all original components, manuals, and any free gifts received.

3.4 Return Shipping Costs

• If the return is due to our error (e.g., wrong or defective item), we will provide a prepaid return label.

• If the return is not due to our error, you are responsible for return shipping costs. In this case, we recommend using a trackable shipping service and purchasing shipping insurance.

4. Refund Policy

4.1 Refund Method

All eligible refunds will be issued only to the original payment method used during checkout. We do not offer store credit as a refund method.

4.2 Refund Processing Time

Once your return is received and inspected, your refund will be processed within 3–5 business days. Please allow additional time for your bank or payment provider to finalize the transaction.

4.3 Full Refunds

You will receive a full refund (including any applicable taxes and shipping fees) if:

• The item is returned within the 30-day window

• The item is in original condition

• The return reason meets our refund criteria

4.4 Partial Refunds

Partial refunds may be granted if:

• The item shows signs of use, wear, or damage

• Original packaging or components are missing

5. Exchanges

We do not offer direct exchanges. To exchange an item, please complete the return process and then place a new order for the desired product through our website.

6. Damaged or Defective Items

6.1 Damaged in Transit

If your item arrives damaged, notify us within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost to you.

6.2 Defective Items

If your item is defective, please contact us within the 30-day return window. We will provide a prepaid return label and offer either a replacement or a full refund.

7. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

1. Check your bank or credit card statement.

2. Contact your payment provider.

3. If the issue persists, reach out to us at support@morrowblaze.us.

8. Gifts

If the item was marked as a gift at the time of purchase, the refund will be issued to the original purchaser’s payment method. Store credit is not offered.

9. Special Cases

9.1 Bulk Orders

If your order includes 5 or more units of the same item, please contact our customer support team for tailored return instructions.

9.2 Customized Products

Custom-made or personalized items are not eligible for return unless they arrive defective or damaged.

9.3 Promotions and Bundles

Items purchased as part of a bundle or promotion may have specific return conditions. Refer to the promotion’s terms or contact our support team.

10. Restocking Fees

We do not charge any restocking fees for eligible returns made within the 30-day window.

11. Contact Us

For any questions or help with returns, contact our support team:

• Email: support@morrowblaze.us

• Phone: +1 (502) 584-0878

• Address: 27120 Church Rd, Brooksville, FL 34602, USA

• Hours: Monday to Friday, 8:00 AM – 5:00 PM 

• Visit Contact Page

12. Policy Updates

We may update this policy from time to time. All updates will be posted on this page with the revision date. Changes do not affect returns already in progress.

Last updated: May 13, 2025